Low Voltage Service Technician

Austin, TX
Full Time
1240
Experienced

Low Voltage Service Technician

Join an Employee-Owned Industry Leader

Electra Link is seeking an experienced Low Voltage Service Technician to join our growing team. This position offers the opportunity to work independently, solve complex technical challenges, build strong customer relationships, and directly contribute to the success of our service operations.

The ideal candidate is a self-starter who enjoys troubleshooting, takes pride in delivering exceptional customer service, and can confidently represent Electra Link in the field.

As an employee-owned company (ESOP), Electra Link provides team members the opportunity to directly share in the company's success and long-term growth. We are proud of our strong culture, long-standing reputation, and commitment to developing our employees professionally and personally.

If you are looking for a long-term career with a stable company that values safety, teamwork, accountability, and professional growth, we encourage you to apply.

Position Summary

The Service Technician is responsible for troubleshooting, repairing, maintaining, and installing electrical and technology systems in commercial and industrial environments.

This position requires an individual who can work independently in the field, make sound decisions, communicate effectively with customers, and deliver solutions that exceed customer expectations.

The successful candidate will serve as a trusted advisor to customers, identify opportunities for additional service work, and ensure all work is completed safely, efficiently, and professionally.

Key Responsibilities

Service & Troubleshooting

  • Troubleshoot, diagnose, and repair electrical and low voltage systems.

  • Identify root causes of equipment and system failures and implement corrective actions.

  • Perform service, maintenance, repair, installation, and inspection work.

  • Respond to emergency service calls and critical customer needs.

  • Perform preventative maintenance services in accordance with customer agreements.

  • Read and interpret blueprints, specifications, schematics, and technical documentation.

  • Test and verify system performance after repairs and installations.

Customer Service

  • Serve as the primary point of contact for customers during service visits.

  • Communicate findings, repair recommendations, and project status clearly and professionally.

  • Build strong customer relationships through exceptional service and responsiveness.

  • Address customer concerns promptly and professionally.

  • Identify and communicate opportunities for additional repairs, upgrades, and maintenance services.

Documentation & Reporting

  • Complete service tickets, work orders, inspection reports, and required documentation accurately and timely.

  • Document labor hours, materials used, and work performed.

  • Maintain accurate service records and customer information.

  • Support accurate billing and job costing through complete documentation.

Safety & Compliance

  • Follow all company safety policies and customer safety requirements.

  • Utilize PPE and maintain safe work practices at all times.

  • Participate in safety meetings and training programs.

  • Maintain company vehicles, tools, and equipment in a safe and professional condition.

Preferred Experience & Qualifications

  • Minimum 5 years of commercial electrical service experience preferred.

  • Strong troubleshooting and diagnostic skills.

  • Experience working independently in customer-facing environments.

  • Ability to read and interpret electrical drawings and specifications.

  • Strong communication and customer service skills.

  • Texas Journeyman Electrician License preferred.

  • OSHA 10 or OSHA 30 certification preferred.

  • Valid driver's license with a clean driving record.

  • Ability to pass a background check, pre-employment drug screen, and participate in random testing.

Physical Requirements

  • Ability to lift and carry up to 50 pounds.

  • Ability to work from ladders, lifts, and elevated surfaces.

  • Ability to work outdoors in varying weather conditions.

  • Ability to stand, walk, climb, kneel, bend, and work in confined spaces as needed.

Success Measures

The successful candidate will demonstrate:

  • High customer satisfaction ratings

  • Strong troubleshooting and first-time fix rates

  • Timely completion of service requests

  • Accurate documentation and reporting

  • Safe work practices and regulatory compliance

  • Positive customer relationships

  • Professional representation of Electra Link

  • Identification of additional service opportunities

Compensation & Benefits

Electra Link offers a competitive compensation package based on experience and qualifications.

Benefits include:

  • Company Vehicle

  • Cell Phone Stipend

  • Medical, Dental, and Vision Insurance

  • Paid Life Insurance with Buy-Up Options

  • Short-Term and Long-Term Disability (STD/LTD)

  • Supplemental Ancillary Benefits

  • Paid Time Off (PTO)

  • 401(k) and Roth Retirement Plan

  • Employee Stock Ownership Plan (ESOP)

  • Career Development & Advancement Opportunities

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